7. How much is shipping?
Hikepros offers Free Shipping and Worldwide Free Taxes.
8. How long does the shipping will take?
We work with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address.
9. I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.
10. Why does my refund take so long to be returned to me?
We do not receive your funds immediately. While a credit card may be cleared and the purchase goes through, it can actually take several hours to several days for your card to be cleared and for the funds to go through. Likewise, when a refund is issued we merely send the request to your financial institution. How long it takes for your bank to reinstate the funds back into your account depends on your bank specifically, as well as their business hours.
11. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
12. How long is your warranty good for?
Any parcels that arrive at you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you out a replacement package immediately. If a product does not arrive at your location within 6 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.
13. Do you have a 30-day guarantee?
Yes, we offer a 60-day guarantee and we will try our best to let every customer be 100% satisfied.
14. How do I contact you?
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org and we will promptly get back to you.
15. How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
16. What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.