1.About the product
FAST EXFIL Top Opening Carbon Fiber High Altitude Soldier Special Tactical Helmet The impact-resistant military helmet is designed for paratroopers to provide head safety protection for high altitude soldiers. The top opening design allows ventilation and heat dissipation when wearing the helmet. Made of lightweight carbon fiber material, it weighs only 700g, which is 58% lighter than traditional bulletproof helmets (1650g) and 43% lighter than plastic helmets (1000g). The carbon fiber helmet is light, strong, corrosion-resistant, and lightweight. It can effectively absorb and disperse the impact of explosions, shrapnel splashes, etc., protecting the soldier's head from injury. Equipped with a Wendy suspension system, it can be adjusted to the most comfortable size according to your needs. Double memory foam protection. Memory foam has excellent shock absorption effect. The lining material is soft and comfortable, which can effectively absorb external impact and reduce damage to the head. The lining also has good breathability, allowing the wearer to feel comfortable even in hot weather.
Product material: Carbon Fiber (Glossy & Matte)
Product color: Black, Green, Mud, Sand, Gray
Product weight: Whole Helmet System Weight 700g
Applicable scenarios: Pecially Designed For Military Training, Camping, Real-life CS, Outdoor Sports, Film And Television Props, Etc.
2. Product experiment/data parameters
Impact test: anvil X2 impact @10 FPS (3.04 M/S)
Environmental test: 150 GS low temperature/high temperature/seawater/corrosion/flame
Shell structure: integrated
Surface density: N/A
Shell thickness: 0.079" (2.00MM)
Shell geometry (curvature): WENDY curvature
Cutting method (side guard): high cutting
Fit: 360° all-round fit
| SIZE | HEAD CIRCUMFERENCE (IN) | HEAD CIRCUMFERENCE (CM) |
|---|---|---|
| SIZE 1 (M-L) | 20.5 – 23.5 | 52 – 57 |
| SIZE 2 (L-XL) | 23 – 24.75 | 55 – 61 |
PLEASE NOTE: If you are in between sizes, we recommend going up to the larger size. You can customize the fit with the comfort pads that are included with your helmet purchase. If more pads are needed, we sell additional comfort pad sets.
3. Product features
Carbon fiber material: high strength, light weight and durability. The lightness of carbon fiber greatly reduces the weight of the helmet, making it easier to wear and not placing additional burden on soldiers.
Impact resistance: On the battlefield or during parachuting missions, emergencies are often unpredictable. The impact resistance and collision resistance of this helmet are designed to cope with these unpredictable situations. Its unique structural design can effectively absorb and disperse impact force, thereby maximizing the protection of the paratrooper's head safety.
Double-layer sponge protection: better cushioning effect and effective absorption of head impact force. Soft material Soft and comfortable, it makes the soldiers feel extremely comfortable when wearing it, reducing the pressure and discomfort caused by wearing the helmet for a long time.
Opening design: It has strong breathability, and the top of the helmet adopts an open design, so the air circulation inside the helmet is smoother. Even if it is worn for a long time, the soldiers will not feel stuffy and uncomfortable, which greatly improves the combat efficiency on the battlefield.
Adjustable: The adjustable head circumference design enables this helmet to adapt to soldiers with different head shapes. Whether in the training ground or on the battlefield, soldiers can easily wear and adjust the helmet to suit their head shape, ensuring that there will be no discomfort during intense exercise.
Anti-riot and anti-fall: Whether it is a high-altitude fall or an explosion accident, this helmet can provide solid protection for the wearer.
Corrosion resistance: The carbon fiber helmet has good corrosion resistance and can be used for a long time in harsh environments while maintaining good performance and appearance.
1. Do I need to have an account to order?
Quick checkout process
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2. What payment methods do you accept?
We accept PayPal payments, and if you want to pay by credit card, you can connect your credit card with PayPal account.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.
7. How much is shipping?
Hikepros offers Free Shipping and Worldwide Free Taxes.
8. How long does the shipping will take?
We work with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address.
9. I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products that are not stocked in the same holding facilities when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next, but your other parcels are on their way.
10. Why does my refund take so long to be returned to me?
We do not receive your funds immediately. While a credit card may be cleared and the purchase goes through, it can actually take several hours to several days for your card to be cleared and for the funds to go through. Likewise, when a refund is issued we merely send the request to your financial institution. How long it takes for your bank to reinstate the funds back into your account depends on your bank specifically, as well as their business hours.
11. Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
12. How long is your warranty good for?
Any parcels that arrive at you in a broken condition are either refunded to you (once photo evidence is provided), or we will send you out a replacement package immediately. If a product does not arrive at your location within 6 weeks, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.
13. Do you have a 30-day guarantee?
Yes, we offer a 60-day guarantee and we will try our best to let every customer be 100% satisfied.
14. How do I contact you?
If you have any questions that are not on this FAQ page, please email us at support@hikepros.com and we will promptly get back to you.
15. How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
16. What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order and we’ll be happy to assist you in reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Shipping
Shipping Status
(Last updated March 25, 2021. ):
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange the shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.
Shipping Fee
Free shipping on any order.
We offer sitewide free shipping and free taxes, and if you want to use expedited shipping, it will cost $15, which will be up to the customers. Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Delivery Time=Processing Time+Transit Time
SHIPPING METHODS & DELIVERY TIME
| Shipping Method | Cost | Delivery Time | Courier |
| Express Expedited Shipping | calculated at checkout | 5-7 business days | DHL/Yunexpress |
| Standard Shipping | calculated at checkout | 8-12 business days | USPS/4PX |
Preparation for shipping normally takes 1-2 business days processing time after payment. The transportation may take 4-5 or 7-10 business days and the specific delivery time shall be subject to the logistics.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses, and returned due to unavailability.
Shipping Orders
Normally orders will ship within 1-3 business days of processing payment, unless particularly noted elsewhere on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through hikepros.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Delivery Address
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to hikepros as undeliverable. When the carrier returns an undeliverable package to hikepros, please contact Hikepros to make arrangements for reshipment.
The 3 continental U.S. states will not serve at this time (Last updated September 09, 2021. ):
Armed forces Americas
Armed forces Europe
Armed forces Pacific
Check back as we expand to more regions.
Most Hikepros.com orders will be processed by our official website and shipped directly from our warehouse.
Delivery Times
When you place an order on the Hikepros website, you will receive a shipping info email from the website. Please check your registered email inbox for your order status. Additionally, you can check the shipping info through My Account -> Order History after you log in to our website.
Standard Shipping
Products shipped via standard service are normally delivered within 8-12 business days after receiving the order.
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
For customers who select economy shipping, to track the order, you can visit 17Track or directly at the courier's website:
TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at HIkepros. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details on foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal at the checkout page.
Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@hikepros.com.
Please contact our Customer service at support@hikepros.com to get the return address.